SOLD OUT!

Difficult Conversations - An Interactive Workshop

Tuesday May 16, 2017
9:00 am - 12:15pm
Macdonald Block, 900 Bay St., Huron Room, Toronto, ON

Facilitator: Sarah Neville, Openline Communications

Fee: $150.00 plus HST

High-pressure work environments often come with a range of difficult conversations – usually involving giving and receiving feedback.  Whether it’s confronting a colleague or giving feedback to a direct-report, these interactions can be challenging and the stakes can feel high.

This half day session offers an alternative to agonizing and dreading over an anticipated difficult conversation. Instead, participants can seize the opportunity to understand and practice a range of challenging interactions, receiving real-time feedback from a skilled practice coach.  It’s a rare chance to explore some crucial conversations – in a risk-free setting.  

Session Overview:

Module 1

Defining Difficult Conversations

-the difference between feedback and criticism

-the three difficult conversations

-clarifying your objective

-shifting to a learning conversattion

Module 2

Elements of Giving Feedback

-a four step process for managing the conversation

-managing resistance

-the power of empathy

Module 3

Putting it into Practice

Working in small groups, using pre-determine case studies, participants will prepare for a difficult feedback conversation with a colleague. With the facilitator in the role of colleague, participants will practice this conversation, receiving real time feedback, coaching and the opportunity to re-do moments in the conversation.

SPEAKER BIO

From the front line to the C-suite, Sarah Neville helps organizations in virtually every sector - from small non-profits to Fortune 500 companies - to connect, inspire and drive change through powerful communication.

A sought-after speaker at conferences and events across North America, Sarah shares her deep knowledge of business communications with expertise in diversity and inclusion, with a particular focus on gender balance in organizations.   She combines current research with irreverent humour to create an engaging and experiential and approach to learning.

Founding partner and Director of Open Line, Sarah has an M.Ed in Adult Learning from OISE and a background as a professional actor.  She was a co-creator of the acclaimed Voices of Young Women program in partnership with the Ontario Arts Council and Toronto District School Board.  Sarah is an instructor at the Rotman school of Business Executive Programs, and a regular contributor to the Globe and Mail, the Toronto Star, and the Huffington Post.

DON’T MISS OUT! REGISTRATION IS LIMITED

This program contains 2.5 Professionalism Hours.

Why SOAR

SOAR is a volunteer organization comprised entirely of members of the administrative justice community, whose mission is to promote administrative justice through education, advocacy and innovation. For more information, contact us at information@soar.on.ca