Metrolinx Hearing Officer (per diem)

Hearing Officer - (Per Diem)

Metrolinx is an agency of the Government of Ontario and our goal is to create a transportation network that enhances the prosperity, sustainability and quality of life for the Greater Toronto and Hamilton Area. We lead planning in the region with a Regional Transportation Plan that guides the work and investments of the organization. This includes building light transit, bus rapid transit and Regional Express Rail, as well as operating GO Transit, UP Express and PRESTO.


GO Transit, a Division of Metrolinx, has a customer-focused dispute resolution program for violations of certain fare and parking offences. Customers who contravene designated provisions of Metrolinx by-laws with respect to fares or parking in GO Transit parking lots may receive a Notice of Violation, which is to be processed under the Corporation’s Administrative Fees program. The Hearing Officer is responsible for the resolution of disputes among parties appearing before them pursuant to the Metrolinx Act, 2006, and the Administrative Fees Regulation (O. Reg. 282/10) made under that Act through a variety of dispute resolution methods including mediation and adjudication of disputes by rendering written / oral decisions.

Key Responsibilities

Prepares for and conducts hearings or reviews, and makes rulings and / or writes decisions.

Conducts hearings and reviews, or other duties as assigned in accordance with the governing statute and other applicable laws as well as within the policies, procedures and rules of practice developed by Metrolinx.

Hears submissions and evidence presented by appellants / parties to a dispute, and ensures that all issues are dealt with at the hearing or review.

Respects diversity and needs for accommodation.

Makes rulings necessary for the proper and expeditious conduct, control and completion of the hearing or review.

-and analyzes all evidence and submissions thoroughly and makes decisions based on the evidence and consideration and application of relevant law.

Makes rulings and issues written decisions that are independent and free of outside influence.

Issues decisions in a timely manner, within the time frames established by the agency.

Issues clear, well-written, soundly reasoned decisions, which are understandable by the appellants / parties to a dispute.

Participates in pre-hearing dispute resolution procedures to define and clarify issues in dispute.

Participates in initial training and stays current in the field by engaging in ongoing professional development, participating in scheduled and ad-hoc meetings, as well as participating on committees and work groups related to the work of the Hearing Officer as required.

Participates in meetings, training, mentoring sessions and in committees established for the administration of the Hearing Officers role.

Complies with policies and practices set out by Metrolinx to meet financial accountability and administrative requirements.

Works constructively and contributes to a collegial atmosphere by sharing knowledge, time and experience with other appointees.

Ensures equal access, fair treatment and due process for all parties.

Deals with conflict and diverging interests while maintaining decorum, due process, and professional and respectful interactions among all participants.

Recognizes and deals appropriately with situations that may involve an issue of bias or conflict of interest in accordance with the Code of Conduct and Conflict of Interest rules.

Acts with integrity and honesty. Actions are guided by the best interests of the agency and the public with an overarching principle of customer service excellence.


Minimum five (5) years of experience in interpreting and applying legislation with specific knowledge of the Metrolinx Act, 2006, the Administrative Fees Regulation O. Reg. 282/10, the Statutory Powers and Procedures Act and any related law.

A member in good standing with the Society of Ontario Adjudicators and Regulators and completion of the Adjudicator Training Course or equivalent would be an asset.

Minimum three (3) years of experience demonstrated adjudicative experience.

Understanding of the professional, institutional and community context within which GO Transit operates.

Understanding of the justice system and administrative law and the concepts of fairness and natural justice.

Sound dispute resolution skills.

Impartiality and sound judgement to fairly assess cases involving issues regarding conflicting verbal/written evidence and the assessment of credibility.

Commitment to respect diversity, and to maintain fair, transparent processes that meet high professional standards.

To apply for this position, please submit resume online, no later than September 15, 2019.

Please apply on the website:

Please note that applicants must be legally entitled to work in Canada. Accommodation will be provided throughout the hiring process, as required.  Applicants must make their needs known in advance.

Please be advised, Metrolinx uses email to communicate with their applicants for open job competitions.  A Criminal Record Search may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.  Accommodation will be provided throughout the hiring process, as required.


Expiry Date: 
Sunday, September 15, 2019 - 5pm