CPA Ontario - Standards Enforcement Case Manager (12-18 month contract)

CPA Ontario is currently in search of a Standards Enforcement Case Manager who will manage the operation, administration and workflow of the complaints intake and assessment process and assist the Professional Conduct Committee with the review of complaints.

Major Responsibilities:

Perform initial review and assessment of complaints received by CPA Ontario

Manage file/case workflow and distribution of matters to other intake and assessment team members

Allocate and supervise work performed by Professional Standards Coordinators as well as Standards Enforcement team, contractors and consultants including:

Communicating with complainants and members with respect to the Complaints process

Analyzing the documentation provided by complainants and members and preparing reports for the Professional Conduct Committee to facilitate their review process

Overseeing the coordination and administration of Professional Conduct Committee meetings, including administration of the recruitment and training of volunteer members of the Professional Conduct Committee

Managing the transfer of cases to investigation and prosecution staff as directed by the Professional Conduct Committee

Assist the Director of Standards Enforcement with:

The analysis and assessment of ongoing workflow and prioritization of files for review by the Professional Conduct Committee as well as Key Business Indicators for reporting to senior management

File review and assessment

Responding to questions from members of the public and the media about the complaints investigation process

Preparation of financial reports

Assist in all new and ongoing IT projects related to Standards Enforcement

Initiate and/or manage ad hoc special projects as required

Qualification Requirements:

Successful completion of a post-secondary degree/diploma in Business Administration or a related field is required
Minimum 5 years of experience in an administrative, operational, or case/project management role is highly preferred
Previous experience working in a regulatory professional environment is preferred
Superior knowledge of MS Office Suite of products (Word, Excel, PowerPoint, Access) and Adobe Acrobat or other electronic document management software is required
Working knowledge of MS Visio or another analytical software and FileCloud or another web content management software is an asset
Knowledge of / familiarity with CPA Ontario Bylaws and Regulations, Chartered Professional Accountants Act, 2017 (Ontario) and equivalent legislation for other legacy bodies would be an asset 
Proven ability to manage multiple tasks, balance competing priorities and meet critical deadlines in a high volume, fast-paced environment required
Must be skilled and experienced at organizing voluminous, often technical documents in an electronic medium
Self-motivated, self-starter with proven initiative and able to work with little or no supervision
Excellent communication (verbal and written) and interpersonal skills, including the ability to communicate effectively with difficult people
Proven ability to use tact and discretion and maintain confidentiality
Strong organization skills required as well as proven ability to pay close attention to accuracy and detail.
Experienced and skillful at report writing
Strong judgment and decision making skills required

How to apply?

Please apply by submitting a cover letter and resume online via

We thank all candidates for their interest, however, only those being considered for further screening or an interview will be contacted.

Expiry Date: 
Friday, November 17, 2017 - 5pm