No one knows how toilets work - How to change minds and build support for your ideas

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No One Knows How Toilets Work

How to change minds and build support for your ideas

Tuesday September 21, 2021
12:00pm- 2:00pm
Virtual On Zoom

Fee: $55.00 + HST

Session overview

Why do people say ‘no’ to good ideas or decline to follow expert advice—even when you’re the expert? Because most people, most of the time, dramatically overestimate their understanding of a situation.

It’s frustrating, until you know what to do—and that involves research into, of all things, toilets. 

Key learning outcomes

In this session, participants will learn:

  • How to anticipate other people’s disagreement
  • Why persuasion is less about having good reasons and more about making people ready to hear those reasons
  • How to use curiosity and dialogue to help people discover gaps in their own knowledge

By learning to persuade others to accept your ideas, you will also learn how to be more mentally flexible with your own opinions, and to be open to new information and evidence

The session will run 2-hours and involve a mix of presentation (1/3), exercises (1/3), and group discussion (1/3).


Who should attend

Anyone who deals with the public, co-workers, managers, stakeholders or others, where they have an interest in persuading others to accept a point of view, concept or information, which may be resisted.

Speaker: Chris Graham, Tell People

Chris Graham is the founder of TellPeople, a vehicle for teaching storytelling and communication to professionals. He is head of speaker coaching at TEDxToronto (Canada’s premiere TEDx event) and the Storyteller in Residence at Manifest Climate (a global climate technology firm)

Prior to all of this, Chris worked at one the world’s top banking law firms (Sullivan & Cromwell LLP) and one of Canada’s top Aboriginal rights law firms (Pape & Salter LLP). He studied at Oxford University, University of Toronto Law School, and Acadia University, and is a graduate of the stand-up comedy program at The Second City in Toronto.

Chris’s work is focused on helping people talk about their ideas in ways that other people can understand and find compelling. He does this work with individuals and groups across North America.

For more information about Chris Graham and this session click here


September 21st, 2021 12:00 PM through  2:00 PM
Live On ZOOM
Event Fee(s)
Individual fee ($62.15 including HST) $ 55.00 + $ 7.15 HST