Front Line Adjudicator Training (FLAT)

 Registration is closed for this event
Front Line Adjudicator Training (FLAT) 
Wednesday April 28 and Thursday April 29, 2021 9:00am-12:00pm and 9:00am-1:30pm
This two 1/2 day program will be delivered via ZOOM and will be live and interactive.
Registration Fee: $495 + HST (for 2 days)*
Registration now open  and will be limited

This interactive two 1/2 day course is designed for ministry, agency, tribunal staff  (federal, provincial and municipal) who gather information, perform research, investigate and make decisions or recommendations about benefits or violations under legislation, regulations and professional codes, without holding a hearing.

Through lectures and small-group work, participants will learn about their role as decision-makers within their respective organizations as well as administrative law, statutory interpretation, information gathering; and decision-making.  Participants will have the opportunity to work through a case study in small groups with the assistance of our expert facilitators and faculty.

Upon successful completion of the course, participants will be able to:

  • Enhance their role as decision-makers for their agency/ministry/organization/regulator;

  • Understand and apply the basic principles of administrative law, including procedural fairness and natural justice, to their work;

  • Apply methods of reading and interpreting legislation;

  • Gather relevant information for decision-making process and identify the issues within the context of the relevant legislation;

  • Incorporate the steps in the decision-making process to their work as front line decision-makers.

Kwame Addo, Ombudsperson, Ryerson University
John Gayle, Mediator/Investigator, Office of the Information and Privacy Commissioner Ontario


Leveraging Cultural Competency - Nouman Ashraf, Rotman School of Management, University of Toronto

Assessing the Evidence -  Anna Wong, Lead Counsel of Professional Conduct, Immigration Consultants of Canada Regulatory Council

Investigation Techniques - Gareth Jones, (former) Director, Special Ombudsman Response Team, Office of the Ontario Ombudsman

Overview of Administrative Law - Laura Pettigrew, Senior Counsel, Office of the Ontario Ombudsman and Sarah Schumacher, Counsel to the Chair, Workplace Safety and Insurance Appeals Tribunal

Where Do I Fit In? - Voy Stelmaszynski, Solicitor, Ontario Labour Relaions Board (retired)

Making a Decision Workshop - Rosemarie McCutcheon, Tribunal Chair, Workplace Safety and Insurance Appeals Tribunal; Bonita Thornton, Adjudicator, HPARB and MPCC Sharon Seenath, Assistant Manager, Intake and Resolution, Law Society of Ontario




April 28th, 2021 9:00 AM through April 29th, 2021 1:30 PM
online via ZOOM
Event Fee(s)
Two 1/2 Day Workshop Fee ($495 plus HST) $ 495.00 + $ 64.35 HST