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Health and Supportive Care Providers Oversight Authority’s (HSCPOA) - Discipline Committee

Who is HSCPOA?

The Health and Supportive Care Providers Oversight Authority (HSCPOA) was created by the Ontario Government to protect the public interest. We do this by providing oversight of Personal Support Workers (PSWs) who are registered with HSCPOA (registrants) and ensuring that they provide safe, quality, and ethical care to recipients of health and supportive care services that aligns with the requirements outlined in the Code of Ethics Regulation, under the Health and Supportive Care Providers Oversight Authority Act, 2021 (the Act). If anyone has a concern about the conduct or care they received from a registrant, they have the right to submit a complaint. For more information, please refer to the HSCPOA website 

One of the possible outcomes of complaints and investigations, as prescribed in section 44 of the Act, is that HSCPOA’s CEO may refer contraventions of HSCPOA’s Code of Ethics to the Discipline Committee.

What is the Purpose of the Discipline Committee?

The Act requires HSCPOA’s Board of Directors (the “Board”) to establish a Discipline Committee to hear and determine, in accordance with the prescribed procedures, issues concerning whether registrants have failed to comply with the prescribed code of ethics that applies to them. Once a matter is referred to the Discipline Committee, the Committee Chair will assign a Discipline Panel of between three and five committee members to hold a hearing.

Composition of the Discipline Committee

To reflect the diversity and multiculturism of Ontarians and the greater PSW sector, HSCPOA is seeking at least seven individuals with wide-ranging backgrounds and experience for the Discipline Committee. HSCPOA’s goal is to have a mixed composition of skilled adjudicators, professionals familiar with the healthcare landscape in Ontario, and members of the public who understand the work and environment in which PSWs work.

Requirements/Restrictions

The requirements for persons interested in serving on the Discipline Committee are outlined in sections 2 and 4 of Ont. Reg. 212/24 (Discipline and Appeals Regulation) under the Act. Persons are eligible to be appointed to the Discipline Committee, if on the date of appointment, they:

are not a current or former HSCPOA registrant;

• have not at any time applied for registration under the Act, but had their application refused by HSCPOA’s CEO;
• are not a member of HSCPOA’s Board or any of its committees;
• are not employed by HSCPOA and have not been employed by HSCPOA within the previous 12 months;
• reside in Ontario;
• are not, and have not been within the previous 5 years a director, owner, board member, officer or employee of a professional association that represents any class of registrants;
• are not, and have not been within the previous 5 years a director, board member, officer, or employee of a trade union that represents any class of registrants;
• are not, and have not been within the previous 5 years a member of the council or board of a College of a health profession or group of health professions established or continued under a health profession Act;
• are not the subject of any professional disciplinary, incompetence or incapacity proceeding in any jurisdiction;
• have not been the subject of any professional misconduct, incompetence or incapacity finding in any jurisdiction in the preceding 6 years;
• are not currently nor previously been a plaintiff in a lawsuit or an applicant in an application against the Authority; and
• have not been removed from a board or a committee of the Authority within the previous 3 years.

In addition:

a person may only serve on one committee at a time;

the Board shall designate one of the members of the committee as chair and one or more as vice chairs;

if the chair is absent or unable to act, or if the office of the chair is vacant, the vice chairs shall designate one of them to act in the place of the chair, and shall have the powers of the chair;

committee members hold office at the pleasure of the Board and for the term specified by the Board; and

the Board may rescind the appoint of a committee member prior to the expiry of their appointment at any time.

Qualifications

HSCPOA is seeking individuals with experience in one or more of the following areas:

impartial adjudication including leading hearings and/or tribunals (three or more years);

familiarity with the PSW and/or healthcare sector landscapes in Ontario and an understanding of those who utilize health and supportive care services including vulnerable populations;

understanding of the subject matter dealt with by HSCPOA including but not limited to what is prescribed in the governing legislation, the Act, and the following regulations under the Act: the Code of Ethics, Complaints, Discipline and Appeals, Register, and Funding for Therapy and Counselling, and the Discipline Committee and Appeals Committee Rules of Procedure.

In addition, the successful candidate should demonstrate the following:

• ability to interpret and apply policies, procedures, and relevant legislation such as the Act and its regulations, and the Statutory Powers Procedure Act etc.;
• adept at applying the principles of procedural fairness, transparency, and integrity in relation to decision-making and while preparing for and attending hearings and/or proceedings;
• capable of evaluating evidence and credibility while effectively applying governing legislation and policies;
• confident sharing ideas, questions, and concerns, and engaging in meaningful discussions that promote multiple perspectives;
• manages conflict and differing interests while upholding decorum, due process, and respectful interactions among hearing colleagues and participants;
• demonstrates the capacity to prepare clear, well-supported written decisions in a prompt manner;
• identifies and appropriately addresses situations that may present potential bias or conflicts of interest;
• commitment to diversity and contributing to an inclusive and cohesive team environment;
• ability to listen actively and communicate effectively with all relevant parties;
• computer literacy and ability to work with paperless files; and willingness to participate in any relevant training deemed necessary by HSCPOA and/or the Committee Chair/Vice-Chair to effectively carry out your duties.

Location

Committee work will be primarily conducted virtually via a remote working structure. Participants will require access to a computer with a working camera, microphone, and stable internet connection. However, from time to time dependent on the nature of the concerns in the matter you are considering, at the discretion of the Chair, you may be required to attend a hearing in person.

Time Commitment and Term

HSCPOA only began registering PSWs in December 2024. At this time, the Ministry of Health has chosen to make registration with HSCPOA voluntary. Currently there are just over 9,000 registrants from a potential number of over 100,000 PSWs. To date there have been very few complaints filed with HSCPOA and no referrals to the Discipline Committee. As such, at this time we are unable to provide an estimate with regards to time commitment or number of hearings or matters in which you may be involved. That said, candidates must be able to commit to attending hearings that may run for a number of days concurrently. As the number of registrants continues to grow; there will be an increased likelihood for the need of the services of the Discipline Committee.

Members of the Discipline Committee are appointed by the Board and serve at the pleasure of the Board. The length of a committee member’s term is at the discretion of the Board; however, members shall typically be appointed for three years, with some staggered one and two-year terms, to ensure continuity.

Orientation

Members of the Discipline Committee will receive full orientation to HSCPOA’s mandate, and role, and training with respect to managing and participating in a disciplinary or appeal proceeding.

Remuneration

Members of the Discipline Committee will be compensated for meeting and preparation time according to the HSCPOA Director and Committee Member Remuneration and Administration Policy. Committee members will receive per diems of $250.00 for meetings between 1 and 3.5 hours (half day), and $500.00 for meetings over 3.5 hours (full day). Preparation time, if applicable, shall be payable at the same rates as noted above. Lastly, travel per diems with restrictions are also available, as are daily meal expenses, if a meal is not provided by HSCPOA.

In addition to the per diems noted above, the Discipline Committee Chair will also receive an annual retainer payment of $2,500.00 that provides remuneration for HSCPOA related activities outside of meetings (phone calls, and emails etc.).

Language of Service

Pursuant to the French Language Services Act, HSCPOA has a statutory obligation to ensure that French services are provided in a manner that is clearly visible, publicized, easily accessible and of equivalent quality to those offered in English. Any party to a proceeding who comes before a panel of HSCPOA’s Discipline Committee has a right to communication in French and to receive available services in French. As such, HSCPOA is actively seeking candidates who can conduct hearings, communicate as necessary and adjudicate in French. Bilingual (French and English) candidates are strongly encouraged to apply. Successful bilingual candidates may undergo an assessment to determine language proficiency and ability to deliver French Language Services.

Application Process

Please address your cover letter and resume to HSCPOA’s CEO, Trevor Lee, and submit it to HSCPOA’s Complaints, Investigations, Discipline and Appeals Manager, Daniël Jansen, at daniel.jansen@hscpoa.com by Friday, March 27, 2026. In your cover letter, highlight any relevant experience and qualifications that would make you a suitable candidate for HSCPOA’s Discipline Committee.

Following receipt of applications, HSCPOA’s CEO will review all the submissions and then provide a short list of qualified individuals to HSCPOA’s Board for their consideration, approval and appointment.

For any inquiries, questions or additional information, please email: daniel.jansen@hscpoa.com.

HSCPOA appreciates your interest in enhancing public safety, holding registrants accountable for their actions, and collectively upholding the quality-of-care PSWs provide in Ontario. Note that only individuals being considered for a Discipline Committee position will be contacted. HSCPOA abides by and respects the principles set forth in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.