MEDIATOR/INVESTIGATOR

Organization: Information and Privacy Commissioner of Ontario

Division: Tribunal and Dispute Resolution Division / Investigation Department

City: Toronto

Job Term: 3 Permanent

Job Code: Leg Assembly/I09 - Leg Assembly/I09

Salary: $82,217 - $121,155 Per Year

Posting Status: Open

The Information and Privacy Commissioner of Ontario is an administrative tribunal responsible for the Freedom of Information and Protection of Privacy Act (FIPPA), the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), the Personal Health Information Protection Act (PHIPA) and Part X of the Child, Youth and Family Services Act (CYFSA). Under these acts, the Information and Privacy Commissioner, Tribunal and Dispute Resolution Division: resolves access to information appeals and complaints when government, health care practitioners/organizations and service providers refuse to grant requests for access or correction; and investigates complaints with respect to the privacy of personal information and personal health information held by government, service providers and health care practitioners/ organizations.

The IPC's Investigation Department is currently recruiting for Mediator/Investigators. If you feel you are qualified, we encourage you to review and apply to this opportunity.

What can I expect to do in this role?

As a Mediator/Investigator, you will:

• Investigate privacy complaints made by members of the public under FIPPA, MFIPPA, PHIPA and CYFSA.
• Attempt to effect settlement of access complaints made by members of the public under the  PHIPA and CYFSA.
• Issue Mediator’s Reports/Investigation Reports summarizing the outcome of the mediation/investigation.
• Issuing M/FIPPA Privacy Complaint Reports and PHIPA/CYFSA Decisions with findings and recommendations.
• Investigate and review certain complaints and self-reported health breach files in accordance with delegated decision-making authority, as assigned.
• Improve customer service through participation in institution relations and public relations programs; and
• Mediate and investigate complaints by:
  • Interpreting a broad range of legislation administered by provincial and municipal     institutions to analyze, explain and determine interface, relationships and applicability to access and correction rights;
  • Explain the operation of FIPPA, MFIPPA, PHIPA and CYFSA to complainants, and the purpose and process of mediation and investigation;
  • Investigate the circumstances and gather facts surrounding complaints and self-reported/Commissioner initiated privacy breaches;
  • Attempt to resolve complaints through mediation, by ascertaining positions of the parties, investigating means of settlement, and determining mediation      strategies/approaches;
  • Conduct research and analyze past precedents, and apply precedents and internal policies to ongoing files;
  • Where possible, provide parties with advisory opinions on the likely outcome of the complaint; and,
  • Complete all required documentation to process or close files.
  • Act as a delegated decision maker under FIPPA, MFIPPA, PHIPA and CYFSA by:
  • Prepare documentation soliciting written representations from the parties, analyzing past precedents, and issuing written decisions/reports with reasons.

How do I qualify?

You will qualify for this position by demonstrating:

Knowledge:

• Post-secondary education in a related field, or an equivalent combination of education and experience.
• Proven investigation and mediation skills, including addressing cybersecurity incidents and privacy matters involving government institutions, health information custodians, and service providers.
• Understanding of administrative law concepts.
• Understanding of the provisions and the operation of FIPPA, MFIPPA, PHIPA, and CYFSA.
• Proven mediation skills and a strong customer service and resolution-oriented approach to conflict situations.
• A thorough understanding of computer technology and cybersecurity principles.

Interpersonal and Relationship Management Skills:

• Ability to establish effective working relationships with employees, management and with both internal and external clients.
• Ability to work both independently as well as act as an effective team member.

Analytical, Research and Project Management Experience:

• Well-developed analytical/problem solving skills.
• Ability to plan and conduct extensive research and prepare written reports, evaluations and recommendations.
• You can identify risks and barriers during mediation/investigations.

Communication and Presentation Skills:

• You have well-developed oral communication skills to respond to issues and provide recommendations.
• You have strong written communication skills to prepare reports, write decisions and promote initiatives to internal and external stakeholders.
• You have experience using standard computer software applications (e.g. word processing, spreadsheet) to research and prepare materials.

Preferred Asset Qualifications:

• You have the ability to communicate (orally and in writing) in French.

What’s in it for you?

• A modern organization with a flexible hybrid work model with in-office attendance at a minimum of 5 days per month.
• Commitment to continuous learning and developmental opportunities for all its employees.
• Work with an innovative and high performing organization committed to creating a positive organizational culture and highly dedicated to its mission of advancing the privacy and access rights of Ontarians.
• A defined benefit pension plan, Comprehensive Health Plan, and Life and Disability Insurance.
• Maternity and parental leave top-up benefits.

Additional Information:

Address:

• 2 Bloor St E, Toronto, Toronto Region

Compensation Group:

The collective bargaining process is currently underway and this position will be represented by the Association of Management, Administrative and Professional Crown Employees of Ontario (AMAPCEO).

Commitment to diversity, inclusion, accessibility, and anti-racism:  We are committed to building a workforce that reflects the communities we serve and promoting a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer  accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us. We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions.

We also believe in the importance of providing services to Ontarians in both official languages, and encourage interested bilingual candidates to apply particularly for public facing positions. 

Notes:

• OPS & IPC Reciprocal Staffing Agreement:
  • The IPC has a Reciprocal Staffing Agreement with the Ontario Public Service (OPS) that enables employees to accept positions in either organization.
• Qualified List Information:
  • A list of qualified candidates will be established for the Mediator/Investigator position in the Information and Privacy Commissioner of Ontario (IPC) and will be in effect for twelve (12) months from the date the list is created. Qualified candidates on the list may be considered when filling future permanent and/or temporary vacancies in this position.
• Hybrid Work:

• The IPC is a hybrid work environment. Team members are required to attend our Toronto office (2 Bloor Street East) for a minimum of 5 days per month, including a set departmental in-office day once per week (Thursday), and other days as arranged or required.
• This posting is for an organization that is separate from the Ontario Public Service. The information and tips on the Ontario Public Service Careers website may not apply to this posting. Please use the contact information below to contact the IPC directly if you have any questions about this position.

Application Process:

To apply:

1. Apply through our Careers Page: https://ipcontario.startdate.ca/#/
2. Include your cover letter and resume