The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 10,700 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, openness and fairness in all our work.
Bring your excellent investigative and communication skills to our team as an Investigator in the College’s Professional Conduct and Regulatory Affairs (PCRA) department.
The PCRA department responds to inquiries from the public about dental concerns, investigates the conduct of dentists, provides support to the College’s Inquiries, Complaints and Reports (ICR) Committee and Discipline Committee in their decision-making roles, and enforces committee decisions.
You will use knowledge of the profession’s governing legislation to impartially investigate complaints and Registrar’s investigations against Ontario dentists. As part of a team of investigators, you will manage investigations with the support of the department’s administrative staff. Investigations are presented to the College’s ICR Committee for review and decision-making. This role reports to the Team Lead, Investigations.
We are hiring for a 12-month contract position. You will be working remotely until further notice.
What can I expect to do in this role?
Investigate complaints and reports, which may involve visiting dental offices, interviewing witnesses, collecting documents and information, analyzing charts and records, arranging expert opinions, and preparing reports
Request records and information from various sources during the investigation
Review and disclose records of investigation (ROIs) to parties
Review dentists’ responses to complaints and reports to assist the team in preparing for ICR Committee meetings
Securely maintain dental charts, records and case files to ensure integrity and accuracy of process and adhere to legislated requirements and timelines
Respond to telephone and written inquiries and draft case summary memos as required
Manage case files using the College’s case management system and other internal tracking mechanisms
Represent the College at the Health Professions Appeal and Review Board (HPARB) when required
Contribute to continuous quality improvement initiatives
Travel within Ontario may be required
Other duties as assigned
What skills and background do I need?
The Investigator requires:
Completion of university degree in a related field, or equivalent work experience; LL.B, J.D. or Certified Paralegal is an asset
Demonstrated experience and training with various investigative techniques and superior investigation skills
Knowledge of the Regulated Health Professions Act (RHPA), related legislation, and administrative tribunal procedures is an asset
Superior organizational, time management and case management skills
Ability to balance competing priorities and work well under pressure
Strong attention to detail and accuracy, and ability to synthesize large volumes of information and documentation
Demonstrated ability to sift through large amounts of information and ask key questions
Excellent interpersonal, oral, written and interviewing skills
Ability to work both independently and within a team
Sound judgement and ability to work objectively and maintain confidentiality
Ability to think critically and try different approaches to solve a problem
Proficient in Microsoft Office
Fluency in French is an asset
Knowledge of dental practice operations is an asset
How do I apply?
To apply to this vacancy please submit your resume and cover letter describing why you are interested in this position online at our Careers Webpage located at: https://www.rcdso.org/en-ca/about/careers by June 21, 2022 at 5 pm.
During the COVID-19 pandemic, our recruitment process will be conducted remotely.
Thank you for your interest; only applicants selected for an interview will be contacted.
The Royal College of Dental Surgeons is an inclusive employer.