Investigator, 12 month Contract - Royal College of Dental Surgeons of Ontario

The Royal College of Dental Surgeons of Ontario (RCDSO) is a leader in health care regulation. As the governing body for more than 10,700 dentists in Ontario, our mission is to act in the public interest by putting patients first. We are committed to transparency, accessibility, openness and fairness in all our work.

Bring your excellent investigative and communication skills to our team as an Investigator in the College’s Professional Conduct and Regulatory Affairs (PCRA) department. 

The PCRA department responds to inquiries from the public about dental concerns, investigates the conduct of dentists, provides support to the College’s Inquiries, Complaints and Reports (ICR) Committee and Discipline Committee in their decision-making roles, and enforces committee decisions.

You will use knowledge of the profession’s governing legislation to impartially investigate complaints and Registrar’s investigations against Ontario dentists. As part of a team of investigators, you will manage investigations with the support of the department’s administrative staff. Investigations are presented to the College’s ICR Committee for review and decision-making. This role reports to the Team Lead, Investigations.

We are hiring for a 12-month contract position. You will be working remotely until further notice.

What can I expect to do in this role?

You will:

Investigate complaints and reports, which may involve visiting dental offices, interviewing witnesses, collecting documents and information, analyzing charts and records, arranging expert opinions, and preparing reports

Request records and information from various sources during the investigation

Review and disclose records of investigation (ROIs) to parties

Review dentists’ responses to complaints and reports to assist the team in preparing for ICR Committee meetings

Securely maintain dental charts, records and case files to ensure integrity and accuracy of process and adhere to legislated requirements and timelines

Respond to telephone and written inquiries and draft case summary memos as required

Manage case files using the College’s case management system and other internal tracking mechanisms

Represent the College at the Health Professions Appeal and Review Board (HPARB) when required

Contribute to continuous quality improvement initiatives

Travel within Ontario may be required

Other duties as assigned

What skills and background do I need?

The Investigator requires:

Completion of university degree in a related field, or equivalent work experience; LL.B, J.D. or Certified Paralegal is an asset

Demonstrated experience and training with various investigative techniques and superior investigation skills

Knowledge of the Regulated Health Professions Act (RHPA), related legislation, and administrative tribunal procedures is an asset

Superior organizational, time management and case management skills

Ability to balance competing priorities and work well under pressure

Strong attention to detail and accuracy, and ability to synthesize large volumes of information and documentation 

Demonstrated ability to sift through large amounts of information and ask key questions

Excellent interpersonal, oral, written and interviewing skills

Ability to work both independently and within a team

Sound judgement and ability to work objectively and maintain confidentiality 

Ability to think critically and try different approaches to solve a problem

Proficient in Microsoft Office

Fluency in French is an asset

Knowledge of dental practice operations is an asset

How do I apply?

To apply to this vacancy please submit your resume and cover letter describing why you are interested in this position online at our Careers Webpage located at: by June 21, 2022 at 5 pm.

During the COVID-19 pandemic, our recruitment process will be conducted remotely.

Thank you for your interest; only applicants selected for an interview will be contacted.

The Royal College of Dental Surgeons is an inclusive employer.


Expiry Date: 
Wednesday, June 22, 2022 - 5pm